FREQUENTLY ASKED QUESTIONS
Yes. You will receive the product described in the listing, in the colour, size, and finish you select. Slight differences in colour or appearance may occur due to lighting, screen settings, and normal manufacturing variations. Decorative accessories shown in lifestyle images are not included unless stated in the product description.
If you receive an incorrect or damaged item, please contact us through our Contact Us page with your order number and photographs so we can arrange a return or resolve the issue.
Your order confirmation will be sent to the email address provided at checkout. If you have an account, you can also view your order details under My Account → Orders. If you need an invoice or cannot find your confirmation email, please contact us with your order number.
You can request a return within 30 days of receiving your order, whether your item arrives damaged or you simply change your mind. Contact us through our Contact Us page with your order number. If the item is damaged or incorrect, please include photographs where possible.
We will provide return instructions and the correct return address. Please contact us before sending anything back. For change-of-mind returns, items should be unused and complete with all accessories. Return shipping is paid by the customer unless the item is damaged, defective, or incorrect.
For full details, please read our Returns & Refunds Policy.
Yes, we usually restock items marked as “out of stock.” Availability and restock times vary by product. Please contact us through our Contact Us page if you would like an update on a specific item.
We offer worldwide shipping. Estimated delivery time is 20–35 calendar days, depending on your destination. If you have any questions about delivery to your location, please contact us through our Contact Us page.