Delivery

Estimated delivery time is 20–35 calendar days from the date your order is placed. Delivery times may vary depending on your location, carrier availability, customs processing, and public holidays.

Tracking information will be provided once your order has been dispatched. If your order has not arrived within the estimated delivery period, please contact us through our Contact Us page so we can investigate and help resolve the issue.

Our 30-Day Return Policy

You may request a return within 30 calendar days of receiving your order, whether the product arrives damaged or you simply change your mind.

To start a return, contact us through our Contact Us page with your order number and the item you wish to return. For damaged, defective, or incorrect items, please include photographs where possible.

We will provide return instructions and the appropriate return address. Please contact us before sending your item back, as the address on the shipping package may not be the correct return address. Send the item back within 14 days of notifying us of your return.

Change-of-Mind Returns

For change-of-mind returns, items should be unused, unassembled, and complete with their original accessories. Please use the original packaging where possible, or suitable protective packaging.

You are responsible for return shipping costs when returning an item because you have changed your mind. We recommend using a tracked shipping service and keeping proof of postage.

These conditions apply to our voluntary return policy and do not restrict your statutory right to inspect a product or exercise any applicable withdrawal rights.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, or different from what you ordered.

You may request a return and refund within our 30-day return period. Horvek will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items and provide instructions for returning them.

Missing original packaging does not prevent you from reporting a defective product. Our 30-day return policy does not limit any legal rights you may have regarding faults discovered later.

Refunds

Approved refunds will be issued to the original payment method. We aim to process refunds within 14 calendar days of receiving your return request, although we may withhold the refund until we receive the returned goods or evidence that they have been sent back, where permitted by law.

Your bank or payment provider may require additional time to display the refund.

For a full-order return, we will also refund the original standard delivery charge. Additional charges for premium delivery are not refundable unless required by law. Change-of-mind return shipping costs are not refundable.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. If it has not yet been dispatched, we will arrange cancellation and a refund. If it has already been dispatched, you may return it under this policy.

Your Consumer Rights

This policy is provided in addition to your rights under applicable consumer protection laws. It does not exclude or limit statutory withdrawal rights, legal guarantees, or remedies for damaged, defective, or misdescribed products.

Contact Us

For delivery questions, returns, cancellations, or refunds, please contact us through the Contact Us page on horvek.com. Include your order number so we can assist you efficiently.